1. What is The BARK'N FUN Company?
The Bark'N Fun Company is a gift and subscription box service for dogs and cats. Our Bark'N Fun boxes contain toys, treats, chews and/or accessories. We carefully select items to impress and satisfy your canine and feline companion.
2. How do I subscribe?
Select your plan and billing options, tell us about your beloved four legged friend, and receive your box in the mail. Don't forget to tell us your pups name and birthday!
3. What payment options are available?
We use Shopify/STRIPE secure payment processing. We do not store or have access to your credit card information. You can choose either Visa, Master Card, Amex or your PAYPAL account. Three and six month subscriptions are billed up front at a reduced rate.
4. What about Shipping?
Shipping is charged per box. Shipping for subscription orders is collected at time of purchase for the term selected. For example, a 3-Month Subscription for Ontario will have a shipping cost of $30. NHL items have FREE postage.
|MB, SK, AB, BC, NB
|NL, NT, YT, NU
If you have any questions about the shipping rates please don't hesitate to contact us at email@example.com.
5. When will I receive my first box?
We ship between the 15th and 30th of each month. Gift Boxes are shipped within 2 business days, but please note that Seasonal Theme Boxes are limited in quantity and may not be available for a rush gift order. You can always email us if you have a concern and we will do our best to accommodate.
6. Will my plan automatically renew?
Subscription plans automatically renew on the 5th of the month your subscription is due. You will receive a reminder email 3 days prior to the renewal date. You can manage your subscription preferences through our payment system. Gift boxes are not subscription based and do not renew.
7. How do I cancel my subscription?
You can cancel your subscription any time prior to renewal. Renewals occur on the 5th of the month for the subscription term selected. We are unable to provide refunds for shipped boxes.
8. Where do your products come from?
We get most of our products from Canada and the United States, but we may also source some awesome items from other countries around the world, but rest assured that we won’t send you anything that we wouldn't give to our own dogs! We have high quality standards and want to ensure the best of the best for your Best Friend. Whenever possible we also want to support local entrepreneurs and small businesses. If you know someone that you would like for us to check out as a supplier, please drop us a line.
9. What if my cuddly companion has allergies?
While we do our very best to personalize the Bark'N Fun Box for your pampered pup, it is possible that you may receive an item that contains an ingredient that your pet may be allergic to. Please review the items in the box and read all labels before giving any item in the box to your pet. You should always supervise pets when giving them a new toy or treat. If you need more information about a product please contact us directly.
10. How can I order more of what my dog loves?
Where we are able to maintain inventory, we will offer those items for sale on our website. Check out the Bark'N Fun Store.
11. How can I get in touch with you?
You can email us at firstname.lastname@example.org or reach out to us via any of our Social Media Sites.